Effective Date: 23rd October 2024.

This Cancellation Policy outlines the terms and conditions under which Mahabaleswar Endeavour Pvt.Ltd., Under Go Mahabaleshwa.com allows users to cancel bookings for travel, hotels, and tour activities made through our platform. By making a booking, you agree to the terms of this Cancellation Policy.

1. General Cancellation Terms

Cancellation policies vary depending on the type of service (e.g., hotel, tour, or travel package) and the specific service provider (e.g., hotel chains, tour operators). These terms will be communicated to you during the booking process.

·        Non-Cancellable Bookings

Some bookings, particularly those offered at discounted rates or under special promotions, are non-cancellable and non-refundable. You will be notified of this before completing the booking.

·        Cancellable Bookings

For cancellable bookings, the time frame for canceling and any applicable fees will depend on the service provider’s policy, which will be provided during the booking process.

2. Hotel Cancellation Policy

a. Free Cancellation Window

Many hotels offer free cancellations if done within a specific time frame, typically 24 to 72 hours before the scheduled check-in date. If you cancel within this period, you may receive a full refund.

b. Late Cancellations

If you cancel after the free cancellation window has passed, the hotel may charge a cancellation fee (e.g., one night’s stay or a percentage of the booking amount). The specific fee will depend on the hotel’s policy and will be communicated during the booking process.

c. No-Show Policy

Failure to check in at the hotel without prior cancellation (“no-show”) may result in no refund and the full amount being charged, as per the hotel’s terms.

3. Tour Activities Cancellation Policy

a. Cancellation by the Customer

Tour activities, such as guided tours, excursions, or adventure activities, have their own cancellation policies, which vary by provider. The key terms will be displayed when booking.

·        Free Cancellation: Some tours offer free cancellations if canceled within a specific period (e.g., 24 or 48 hours before the tour start time).

·        Late Cancellations: If canceled after the free cancellation window, you may be subject to cancellation fees, or no refund may be provided.

·        Non-Cancellable Tours: Some activities, such as last-minute or highly customized tours, may be non-cancellable once booked.

b. Operator-Initiated Cancellations

In rare cases, the tour operator may cancel the activity due to unforeseen circumstances (e.g., weather, insufficient participants, or safety concerns). In such cases, you will receive a full refund or be offered the option to reschedule.

4. Travel Packages and Flight Cancellation Policy

a. Travel Packages

For travel packages that include multiple components (e.g., hotel, and activities), cancellation terms will depend on each service provider.

·        Partial Cancellations: If one part of the package is non-refundable but the hotel is cancellable, only the refundable portion will be returned.

5. How to Cancel a Booking

a. Cancellation Process

To cancel a booking, you must log into your account on our platform or contact our customer support team at travel@gomahabaleshwar.com or contact 7720011576. You will need to provide your booking confirmation number and any other relevant details.

b. Time of Cancellation

All cancellations must be made within the timeframe specified by the service provider to avoid fees. The exact deadlines for cancellation will be included in your booking confirmation.

c. Fees for Cancellations

Depending on the timing of the cancellation and the provider’s policy, cancellation fees may apply. Any applicable fees will be deducted from your refund amount, and the remaining balance will be returned to you.

6. Refunds for Cancellations

a. Eligibility for Refund

Your eligibility for a refund will depend on the cancellation terms of the specific service you booked. Refundable bookings canceled within the allowed timeframe will receive a full refund, minus any applicable fees. Non-refundable bookings will not receive a refund.

b. Processing Time

Refunds are typically processed within 2 business days from the cancellation date. The time it takes for the refund to reflect in your account depends on your payment method and financial institution.

c. Method of Refund

Refunds will be issued to the original payment method used for booking. If this method is no longer available (e.g., expired card), alternative arrangements will be made.

7. Force Majeure and Unforeseen Circumstances

a. Force Majeure Events

In cases of force majeure (e.g., natural disasters, pandemics, war, or governmental restrictions), neither Go mahabaleshwar.com nor the service providers are liable for cancellations beyond their control. Refunds or rescheduling options will depend on the provider’s terms, and in some cases, a voucher or credit for future use may be offered in lieu of a cash refund.

b. Health-Related Cancellations

If travel restrictions, quarantines, or other health-related concerns impact your ability to complete a booking, please contact us immediately. We will work with service providers to accommodate changes, but refunds or credits will depend on the provider’s policies.

8. Changes to Bookings

a. Modifications by the User

If you wish to modify your booking (e.g., change dates, add guests), you may be subject to fees or availability restrictions imposed by the service provider. Modifications can be requested through our platform or by contacting customer support.

b. Modifications by the Provider

In rare cases, service providers may make changes to your booking (e.g., changing the hotel room or altering the tour itinerary). If such changes significantly affect your booking, you will be notified, and alternative arrangements or a refund may be offered.

9. Special Considerations

a. Travel Insurance

We highly recommend that you purchase travel insurance to cover unforeseen cancellations due to personal emergencies, illness, or other circumstances not covered by our cancellation policy.

b. No Refund for Missed Services

If you fail to attend or use any booked services (e.g., hotel stays, tours, or flights) without proper cancellation, no refund will be provided.

10. Contact Information

If you have any questions regarding this Cancellation Policy or need assistance with canceling a booking, please contact us:

¨     Company Name- Mahabaleshwar Endeavour Pvt. Ltd., Under Go Mahabaleshwar.com

¨     Address – 361, Kaswaji Street, Mahabaleshwar, Satara 412806

¨     Email Address-    traval@gomahabaleshwar.com

¨     Phone Number-  +91 9226920300

This cancellation policy provides clear guidelines regarding how cancellations are handled for different types of bookings, such as hotels, tours, and and sets expectations for when refunds or fees may apply. It also addresses procedures for changes or cancellations due to unforeseen circumstances.