Effective Date: 23 rd October 2024.

1. Introduction

This Privacy Policy outlines how Go Mahabaleshwar.com collects, uses, and protects the personal information you provide when booking hotel, travel and tour activities through our website or mobile app. By using our services, you agree to the collection and use of information under this Privacy Policy.

2. Information We Collect

We collect various types of information when you visit our website, make a booking, or interact with our services.

a. Personal Information

This includes any information that can be used to identify you personally:

·        Full name

·        Email address

·        Phone number

·        Mailing address

·        Government-issued ID (when necessary)

·        Payment information (credit/debit card details, billing address)

·        Date of birth

b. Booking Information

This relates to the travel and tour activities you book through us:

·        Destination and travel dates

·        Tour preferences (e.g., private or group tours)

·        Number of travellers (including details of minors, if applicable)

·        Special requests, dietary restrictions, or mobility issues (if shared)

c. Technical Data

We automatically collect information related to your interactions with our website or app:

·        IP address

·        Browser type and version

·        Operating system

·        Device type (mobile or desktop)

·        Pages visited and time spent on the site

·        Referring to URL (how you found us)

·        Cookies and tracking technologies (more on this below)

3. How We Use Your Information

We use the information collected for the following purposes:

a. Processing Bookings

We use personal and booking information to facilitate your hotel, travel and tour activity bookings, including sending confirmations and booking-related notifications.

b. Customer Support

Your information helps us provide you with efficient customer service, respond to your inquiries, and handle disputes.

c. Personalization and Recommendations

We use your data to offer tailored recommendations for future bookings, promotions, or travel suggestions based on your preferences.

d. Marketing and Communications

We may send you marketing emails, newsletters, and special offers. You can opt out of marketing communications at any time by following the unsubscribe link included in these emails.

e. Legal and Regulatory Compliance

We may need to use and retain your personal information to comply with legal obligations, resolve disputes, or enforce agreements.

4. Sharing of Your Information

We do not sell your personal information to third parties. However, we may share your information in the following ways:

a. Third-Party Service Providers

We share necessary information with third parties involved in fulfilling your bookings, such as:

·        Tour operators, activity providers, and local guides

·        Payment processors and financial institutions

·        Hotels, transportation companies, and other travel service providers

b. Legal Disclosures

We may disclose your information to law enforcement or regulatory authorities if required to comply with legal obligations, such as fraud prevention or national security requests.

c. Business Transfers

If Go Mahabaleshwar.com is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

5. Data Security

We take data security seriously and implement the following measures to protect your personal information:

·        Encryption:

Sensitive information (e.g., payment data) is encrypted using SSL (Secure Socket Layer) during transmission.

·        Access Controls:

Only authorized personnel have access to your data.

·        Data Retention:

 We retain personal information for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

a. Access and Correction

You can request access to or correction of the personal information we hold about you by contacting us at (Mo.no.7720011576).

b. Deletion

You have the right to request that we delete your data, subject to certain exceptions (e.g. if we need to retain data for legal obligations).

c. Data Portability

In some regions, you can request a copy of your data in a structured, machine-readable format.

d. Opt-Out of Marketing

You can opt out of receiving marketing emails at any time by following the unsubscribe instructions in those communications.

e. Withdraw Consent

Where processing is based on consent, you can withdraw consent at any time. This may affect your ability to use certain services, such as booking through our platform.

7. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to:

·        Enhance your browsing experience

·        Track user behaviour to improve our website functionality

·        Remember your preferences for future visits

·        Serve personalized advertisements based on your interests

·        You can manage or disable cookies in your browser settings, but doing so may affect the functionality of our website.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under this age without parental consent. If we discover that we have unintentionally collected data from a child under 13, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. If we make material changes, we will notify you via email or through a prominent notice on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you want to exercise your data protection rights, please contact us at:

¨     Company Name–  Mahabaleshwar Endeavour Pvt. Ltd., Under GoMahabaleshwar.com

¨     Address – 361, Kaswaji Street, Mahabaleshwar, Satara, 412806

¨     Email Address-    traval@gomahabaleshwar.com

¨     Phone Number-   +91 9226920300

This privacy policy ensures that both the company and its customers understand the nature of personal data collection, usage, and protection. It also provides transparency regarding customer rights and the safeguards put in place to secure their data.