Effective Date: 23rd October 2024.

This Refund Policy outlines the terms and conditions under which Mahabaleshwar Endeavour Pvt. Ltd. Under Go Mahabaleshwar.com processes refunds for bookings made through our platform, including hotel reservations, travel packages, and tour activities. Please review this policy carefully before making a booking. By completing a booking, you agree to the terms of this Refund Policy.

General Refund Terms

Refund eligibility and conditions may vary depending on the specific service provider (e.g., hotel, tour operator, airline) and the type of booking made. When you make a booking, you will be informed of the applicable cancellation and refund terms.

• Non-Refundable Bookings

Some bookings, particularly those offered at discounted rates, are non-refundable. These bookings cannot be cancelled or modified once confirmed. You will be notified if a booking is non-refundable before finalizing the payment.

• Refundable Bookings

For bookings that are eligible for refunds, you must cancel within the specified cancellation period to receive a refund. The exact terms, including any fees, will be provided at the time of booking.

Hotel Booking Refunds

Cancellation Policy

Each hotel has its cancellation policy, which will be displayed during the booking process. You must adhere to the specific hotel’s cancellation terms to be eligible for a refund.

• Free Cancellations: If the hotel offers free cancellations, you will receive a full refund if the booking is cancelled within the stipulated period (e.g., 24 or 48 hours before check-in) according to hotel policy.
• Partial Refunds: In some cases, you may receive a partial refund if you cancel outside the free cancellation window but before the final deadline. The hotel may retain a cancellation fee.
• No-Show Policy: If you fail to check in at the hotel and do not cancel the booking in advance, you may not be eligible for a refund. This is classified as a “no-show,” and the hotel’s no-show policy will apply.

Tour Activities Refunds

Cancellation by the Customer

For tour activities, refunds are subject to the tour operator’s cancellation policy. This policy will be clearly stated when booking the activity.

• Full Refund: For activities offering free cancellations, you can cancel within the specified window (e.g., 24 or 48 hours before the start of the activity) and receive a full refund.
• Partial Refund: Some activities may offer partial refunds for late cancellations, but a cancellation fee may apply.
• Non-Refundable Activities: Certain activities (e.g., last-minute bookings, and exclusive tours) may be non-refundable once confirmed.
• Cancellation by the Tour Operator: If the tour operator cancels the activity due to weather, operational issues, or any other unforeseen circumstances, you are entitled to a full refund or the option to reschedule the tour at no additional cost.

Travel Packages

Package Deals: For travel packages, including hotels, and activities, refunds will depend on the individual components. If one part of the package is non-refundable, that portion will not be refunded, but other refundable components may be eligible for a refund.

Refund Process

How to Request a Refund

To request a refund, you must contact our customer support team via email at

travel@gomahabaleshwar.com or call 7720011576. Be sure to provide your booking confirmation number and details about the service you wish to cancel. All refund requests must be made within the applicable cancellation window for the booking.

Processing Time

Refunds will be processed within 2 business days from the date of approval. The time it takes for the refund to appear in your account will depend on your payment method and financial institution. Credit card refunds may take up to 10 business days.

Method of Refund

Refunds will be issued using the original payment method. If the original payment method is unavailable (e.g., an expired card), our team will contact you to arrange an alternative refund method.

Refund Fees

In some cases, processing fees, cancellation fees, or administrative fees may be deducted from the total refund amount. These fees will be communicated to you at the time of cancellation.

Non-Refundable Circumstances

No Refund for Force Majeure

In the event of force majeure (e.g., natural disasters, pandemics, governmental restrictions), we may not be able to provide refunds if the third-party provider’s policies do not allow for them. However, we will work with service providers to offer alternative arrangements where possible.

Non-Refundable Items

Certain services and add-ons, such as non-refundable deposits, booking fees, or pre-paid extras (e.g., meals, and upgrades), are non-refundable, regardless of the cancellation window.

Special Considerations

Travel Insurance

We recommend purchasing travel insurance that includes cancellation coverage, as some situations (e.g., medical emergencies, or personal circumstances) may not be covered by our refund policy but may be eligible for reimbursement through your insurance provider.

Contact Information

If you have any questions about our Refund Policy or need assistance with a cancellation, please contact us:

• Company Name – Mahabaleshwar Endeavour Pvt. Ltd., Under GoMahabaleshwar.Com

• Address –  361, Kaswaji Street, Mahabaleshwar

• Email Address – traval@gomahabaleshwar.com
• Phone Number – +91 9226920300

This refund policy ensures transparency between the travel booking company and its customers, detailing the various scenarios under which refunds can be issued and the procedures to follow for cancellation or refund requests. It provides a clear structure to avoid disputes and manage customer expectations.