Effective Date: 23 rd October 2024.

These Terms and Conditions govern your access to and use of the services provided by Mahabaleshwar Endeavour Pvt. Ltd., Under Go Mahabaleshwar.com on our website and mobile app for booking travel, hotels, and tour activities. By using our platform, you agree to be bound by these Terms. Please read them carefully before making a booking.

1. Acceptance of Terms

By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

2. Services Provided

Go Mahabaleshwar.com acts as an intermediary between you (the “User”)and various third-party travel and tour service providers, such as hotels, tour operators, and transportation providers. We facilitate the booking of these services on your behalf but are not responsible for the performance of these third-party services.

3. Bookings and Payments

a. Booking Confirmation

All bookings made through our platform are subject to availability. Once a booking is completed, you will receive a confirmation via email or SMS. This confirmation constitutes acceptance of your booking request.

b. Payment Terms

You must provide valid payment details to complete a booking. Payments can be made using credit/debit cards or other payment methods available on the platform. Payment may be charged at the time of booking, or upon completion of the service, depending on the terms of the third-party provider.

c. Pricing

Prices are subject to change until a booking is confirmed. In some cases, taxes, fees, or surcharges (e.g., tourism taxes, resort fees) may not be included in the displayed price and must be paid locally.

d. Payment Issues

If payment is not completed or a transaction fails, we reserve the right to cancel the booking. Any additional bank charges, fees, or currency exchange costs are your responsibility.

4. Cancellation and Refund Policy

a. Cancellation by the User

·        Each service provider (e.g., hotel, tour operator) may have its own cancellation and refund policy. When you book, you will be informed of these specific policies. Refund eligibility will depend on the provider’s terms.

·        Non-Refundable Bookings: Some bookings are non-refundable and cannot be changed once confirmed.

·        Refundable Bookings: For bookings that are refundable, you may cancel by the specified deadline to receive a refund.

b. Cancellation by the Provider

In rare cases, a service provider may cancel a booking due to unforeseen circumstances. We will notify you and help you make alternative arrangements or offer a refund, depending on the provider’s terms.

c. Changes to Bookings

Any changes to bookings (e.g., change of date, number of guests, or tour details) are subject to the service provider’s terms and availability. You may be required to pay additional fees to accommodate the changes.

5. Responsibilities and Limitations

a. Our Role as an Intermediary

Go Mahabaleshwar.com is not responsible for the actual provision of travel and tour services. We act as an agent for third-party providers, and your contract for travel services is with the provider, not with us. We are not liable for any injury, loss, or damage resulting from the performance (or non-performance) of any third-party services booked through our platform.

b. User Responsibilities

Accurate Information: You are responsible for providing accurate information during the booking process (e.g., full name, contact details, passport information). Failure to do so may result in booking errors, delays, or additional charges.

v Behavior: You agree to behave in a respectful manner during any tour or activity and to comply with all applicable laws and regulations. Misconduct may result in removal from the tour, and you may be held liable for any damages or losses.

c. Limitation of Liability

To the maximum extent permitted by law, Go Mahabaleshwar.com will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our platform or any travel-related services booked through it. This includes, but is not limited to, loss of enjoyment, delays, missed connections, or financial loss.

6. Travel and Activity Risks

a. Travel Risks

You understand that traveling, whether domestically or internationally, involves inherent risks, including but not limited to, personal injury, property damage, illness, and death. You agree to assume all such risks.

b. Activity Risks

Certain tours or activities, such as adventure sports, hiking, or wildlife excursions, may carry additional risks. You are responsible for assessing your own ability and the risks involved before participating in any such activity. You acknowledge that Go Mahabaleshwar and the third-party providers are not liable for accidents, injuries, or damages incurred during these activities.

7. Insurance

We strongly recommend that you purchase travel insurance that covers trip cancellations, delays, medical emergencies, and other potential risks. Go Mahabaleshwar does not provide insurance coverage for bookings or activities. It is your responsibility to review and purchase appropriate travel insurance.

8. Intellectual Property

All content on our platform, including text, images, logos, and software, is the property of Go Mahabaleshwar or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content from our platform without our prior written consent.

9. Privacy Policy

Our collection and use of personal information are governed by our Privacy Policy. By using our platform, you agree to our Privacy Policy and consent to the collection, use, and sharing of your information as described therein.

10. Modifications to Terms and Services

We may update or modify these Terms at any time. Any changes will be effective upon posting on our website or app. Your continued use of our services after the posting of any changes constitutes your acceptance of those changes.

11. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Maharashtra, without regard to its conflict of law principles.

a. Dispute Resolution

Any dispute or claim arising out of or in connection with these Terms or your use of our services will be resolved through negotiation or, if necessary, through binding arbitration. You agree to waive the right to a trial by jury or to participate in a class action lawsuit.

12. Force Majeure

We are not liable for any failure to perform our obligations under these Terms if such failure is caused by events beyond our control, including but not limited to natural disasters, strikes, pandemics, or governmental restrictions.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Contact Information

If you have any questions about these Terms or need further assistance, you can contact us at:

§  Company Name- Mahabaleshwar Endeavour Pvt. Ltd., Under GoMahabaleshwar.com

§  Address – 361, Kaswaji Street, Mahabaleshwar, Satara, 415

§  Email Address-    traval@gomahabaleshwar.com

§  Phone Number-  +91 9226920300

This document outlines the rights and responsibilities of both the user and the company, as well as the limitations of liability and other legal aspects related to booking travel and tour activities. It provides a clear framework to help manage expectations and mitigate risks associated with travel bookings.